Annual Report 2023

“Building a bright future for our customers, for our staff and for our environment”

Marjan Rintel
President & Chief Executive Officer

Read Annual Report 2023

Annual Report 2023

“Building a bright future for our customers, for our staff and for our environment”

Marjan Rintel
President & Chief Executive Officer

Read Annual Report 2023

Highlights 2023

Slide 1

Newest miniature house

In honor of its 104th anniversary, KLM presents the newest miniature house ‘Valkenburg aan de Geul‘.

A350F Cargo aircraft

KLM Cargo places an order with Airbus for four new, more sustainable A350F Cargo aircraft. These will replace the B747 aircraft over the next few years.

Renovated Crown Lounges

KLM opens two newly renovated Crown Lounges at the airports of Toronto and Houston, aiming to offer its customers the most attractive lounges in the world.

Slide 2

Hydrogen flying

KLM starts a collaboration with the AeroDelft student team to develop a hydrogen aircraft.
KLM visits Electric Flying Connection to explore the future of electric flying.

Checking in luggage

KLM offers its customers the option of checking in their luggage at home.

World Business Class

KLM introduces new seats in the World Business Class in its B777 to offer its customers more comfort and privacy.

previous arrow
next arrow
slide 1

Renovated Crown Lounges

KLM opens two newly renovated Crown Lounges at the airports of Toronto and Houston, aiming to offer its customers the most attractive lounges in the world.

slide 2

A350F Cargo aircraft

KLM Cargo places an order with Airbus for four new, more sustainable A350F Cargo aircraft. These will replace the B747 aircraft over the next few years.

slide 3

Newest miniature house

In honor of its 104th anniversary, KLM presents the newest miniature house ‘Valkenburg aan de Geul‘.

slide 4

Hydrogen flying

KLM starts a collaboration with the AeroDelft student team to develop a hydrogen aircraft.
KLM visits Electric Flying Connection to explore the future of electric flying.

slide 5

Checking in luggage

KLM offers its customers the option of checking in their luggage at home.

slide 6

World Business Class

KLM introduces new seats in the World Business Class in its B777 to offer its customers more comfort and privacy.

previous arrow
next arrow

Key figures

*

See Consolidated financial statements note 28 Alternative performance measures (APM) for the reconciliation to adjusted EBITDA and adjusted income from operating activities. Also see the Alternative performance measures section in the Notes to the Consolidated financial statements.

Purpose, vision
and strategy

Read about our strategy

Purpose,
vision
and strategy

Read about our strategy

Stories from our people

Slide 01

Run a great airline for our customers and employees

Designing
a stellar business
class seat

The introduction of a new World Business Class seat on KLM’s Boeing 777 aircraft has been a success.

Slide 02

Run a great airline for our customers and employees

Time
to lighten
the load

Handling baggage is strenuous work that impacts people’s health and wellbeing. That is why KLM is taking steps to lighten the load.

Slide 03

Run a great airline for our customers and employees

Purchase
of a
lifetime

How do you buy a fleet of new aircraft? And how do you prepare for their arrival? Two simple questions with fascinating answers.

Slide 04

Innovate with technology

Clarity at
the push of
a button

For a few years now, KLM has been pioneering the use of artificial intelligence in its Operational Control Centre (OCC), from which it manages hundreds of flights per day.

Slide 05

Improve for the future

Fuelling the journey
to more sustainable flying

Next time you enjoy your favourite deep-fried snack, take a look at the sky. Because chances are that the oil used to make it, will be turned into Sustainable Aviation Fuel (SAF).

previous arrow
next arrow
slide 1

Designing a stellar business class seat

Run a great airline for our customers and employees

The introduction of a new World Business Class seat on KLM’s Boeing 777 aircraft has been a success.

slide 2

Time to lighten
the load

Run a great airline for our customers and employees

Handling baggage is strenuous work that impacts people’s health and wellbeing. That is why KLM is taking steps to lighten the load.

slide 3

Purchase
of a lifetime

Run a great airline for our customers and employees

How do you buy a fleet of new aircraft? And how do you prepare for their arrival? Two simple questions with fascinating answers.

slide 4

Clarity at the push of a button

Innovate with technology

For a few years now, KLM has been pioneering the use of artificial intelligence in its Operational Control Centre (OCC).

slide 5

Fuelling the journey to more sustainable flying

Improve for the future

Next time you enjoy your favourite deep-fried snack, take a look at the sky. Because chances are that the oil used to make it, will be turned into Sustainable Aviation Fuel (SAF).

previous arrow
next arrow

Our passenger network

Number of passengers and destinations per continent
Europe

Our passenger network

Number of passengers and destinations
per continent

North America

Our passenger network

Number of passengers and destinations
per continent

Asia

Our passenger network

Number of passengers and destinations
per continent

South America

Our passenger network

Number of passengers and destinations
per continent

Africa

Our passenger network

Number of passengers and destinations
per continent

Caribbean

Our passenger network

Number of passengers and destinations
per continent

Middle East

Our passenger network

Number of passengers and destinations
per continent

previous arrow
next arrow

Downloads

Annual Report 2023

Financial Statements 2023